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Invoice Generation and Payment Terms
- CyberOrbit issues detailed invoices with clear amounts, payment methods, and due dates.
- Standard payment terms: Net 30 (payment due within 30 days of invoice date).
- Invoices are sent electronically to the client’s registered email.
Accepted Payment Methods
- Payments accepted via credit/debit cards, PayPal, and other gateways integrated with Payoneer.
- Secure online payment options for global clients.
- All transactions processed through PCI-compliant gateways.
Currency and Conversion
- Invoices issued in multiple currencies based on client location and agreement.
- Currency conversion fees, if any, are client’s responsibility and communicated before payment.
Payment Security and Privacy
- Client payment data protected with industry-standard encryption and security protocols.
- Compliance with data protection laws including GDPR.
Late Payments and Penalties
- Late payments incur a 10% late fee on the outstanding balance, applied monthly.
- Non-payment may lead to suspension of services until the account is brought current.
Refund and Dispute Policy
- Refund requests accepted within 14 days of payment.
- Refunds evaluated case-by-case per service terms.
- Prompt handling of payment disputes with clear communication.
Compliance and Fraud Prevention
- Verification and monitoring to prevent fraud and comply with AML regulations.
- Suspicious transactions may require additional verification or delay processing.
